Policies

After 3 visits and/or 1 week or more at our training facility, no refund may be obtained. This is only valid on Basic training programs. This is not applicable to any Intermediate, Advanced, Aggressive Behavior Modification, or Personal Protection Training Programs.

For clients protection as well as ours, all evaluations are subject to being recorded.

IN HOME VISITS

If client can not make a day that K-9 Specialist is in your area, client will have to make arrangements to meet at our K-9 Specialist Zeeland or Muskegon location. K-9 runs on a very specific route each day, and we try our best to meet with everyone in that location same day.

Michigan Home Solicitation Act – Click to Read

Aggression – K-9 Specialist will not take on any dog that shows aggression toward any internal family member.  This goes for daughter, son, nephew, niece, uncle, aunt, father, mother, In Laws etc.  We only deal with aggression that comes from the outside in.  We will teach the dog to be put under control by the handler to stay on their property at their side while being out doors.  This means under complete client contained supervision!! Client must specify clearly at the signing of contract on what type of aggression they are dealing with and understand what we will not take on.

All training comes with a lifetime guarantee for the life of the pet.

Note: Please understand that K-9 Specialist LLC can only teach you and provide you with the proper tools to control any unwanted behaviors your dog may have. For example, if you have a Hound and you dislike that he or she chases birds, K-9 Specialist LLC can help you control that unwanted behavior while you are in your dogs presence only. We cannot stop your dogs natural given drive, nor can we control it if the dog is unattended. However, as long as you are trained by us and follow the proper procedures on how to maintain control of your dog while in his or her presence, you will have a well behaved dog. Please note that this applies to all behavior modification courses. Do not be fooled by others who claim they can “cure” a problem that is a natural instinct to your dog. There is no cure for a bird dog wanting to chase birds for example, but there are ways to control them. Please do not waste your time or money on K-9 Specialist LLC if your expectations are to “cure” your dogs natural instinct. If your expectation is to have full control over your dog while in his or her presence, we are the team for you. This same concept also applies to aggressive behavioral issues.

Special Example: I, owner and operator of K-9 Specialist LLC, owns a naturally aggressive Pitbull. My Pitbull is ONLY aggressive towards other dogs or animals in general, not people. As long as I am with my dog, whether I have her on or off a leash, she will respect and obey my authority. For example, if another dog walks by and I am present with my Pitbull, she will remain in her place and not move or react to that dog because I am there to control the situation. However, if I walk away and leave my dog unattended, she will most definitely advance towards the other dog because I was not there to control the situation. I am giving this very real scenario to provide the public with the knowledge that just because a dog is well trained, the training does not take the natural instinct out of them at all. It would be like taking the “dog” out of the dog…completely impossible. That’s why I offer training to help teach and educate you as well as give you the tools to maintain proper control and behavior with your dog, as long as your in his or her presence. That’s the key right there. You MUST be in his or her PRESENCE to have complete control.

Regardless of what basic, intermediate or advanced training programs states, it will vary whether or not it’s guaranteed based upon the dogs age, which is determined at the time of evaluation.

Scheduled training times for remote locations:

K-9 specialist does trainings throughout the globe. To work more efficiently those training times are scheduled based on
geographical location. This way trainings may be done within a certain region within a certain time frame usually the same day. Example one day K-9 specialist may be training dogs in the Detroit area at different locations in Flint, Southfield, Auburn Hills area, if you are part of that group and scheduled and are unable to make your pre-scheduled time for your area, there may be an additional $250 trip and scheduling charge to do training on a separate day. Otherwise the next time the area is scheduled you will be scheduled back in then (usually every 2-3 weeks).

Contracts – Please note:  once agreed upon to enter into a signed contract, if travel and and time are required to finalize the contract and the contract is not signed, K-9 Specialist LLC reserves the right to charge our company hourly rate for travel and home visit time spent.